Testimonials
It has been my pleasure as the Business Development Manager here at Maxim Healthcare Services in Jacksonville, FL to have the opportunity to work with such a fantastic on call coordinator in Billie Hawkins. The services she has provided have been everything I hoped for and much, much more after years of on call frustrations from other on call services. When Billie joined our team in 2015 we are at a pivotal point in our office and needed on call coordinator to assist with our caregivers and clients after hours as if she worked in the office itself to help us get over the hump.
She not only seamlessly took care of the afterhours work load, but she played a key role in allowing us to get over that hump and hit goals/numbers that we have never seen before. The service she provides not only goes over and beyond what you hope to get from an on call service in reliability, consistency, and professionalism, but also in so many different intangibles that make her service second to none.
These intangibles include the knowledge and experience she brings to the table of 20+ years in the industry, her commitment and patience in the toughest of situations, and most importantly her overall flexibility to always have what's best for the team as her first priority. An example that comes to mind is when Billie stepped in while we were out of power for several days during Hurricane Matthew last year and basically took over all emergency operations without a single hiccup. It's that willingness to do whatever it takes that really sets her a part from any other on call service that I have ever worked with.
Cody Anderson
Business Development Manager
Maxim Healthcare Services
Jacksonville, FL
I have worked extensively with Ms. Hawkins for the better part of 10 years. I can emphatically certify that her chosen company name is in line with her work ethic. "A Cut Above Professional Services". She is always a cut above the competition, and seems to do the job of 3 people. Her drive, determination and expertise consistently sets her above any competition. I can absolutely, from first hand experience, say that Billie is the best in her profession.
Randall Silva
CEO
ESP Systems, LLC
Boynton Beach, FL
Best decision we have made as a company was to bring "A Cut Above Professional Services" on to handle our evening and weekend staffing needs.
Diane M. Boerner, MA, BSPA, RN
CEO President
Nursing Care Services
Lansdale, PA
I have known Billie Hawkins since 2006. Billie is an excellent resource regarding staffing, current contracts and their terms, and well connected in the healthcare staffing industry. With Billie's assistance we were able to more than triple our local business within a couple of years.
While Billie worked for me, I knew on-call, credentialing, hours billed, and other key components to staffing would be fulfilled. Any issues that developed were addressed professionally and timely. She was fair, honest, and provided a stable working environment for both contracted facilities and our staff working in them. Billie was also key in establishing new business, both government and private. Because of her reputation with our contracted facilities, we were able to obtain meetings with decision makers. We were able to initiate and hold contracts that many of our competitors could not. Billie was an integral part of this competitive advantage.
I continue to recommend Billie to anyone who has a need. I have every reason to believe that the qualities Billie exhibited are very much in play today- dependability, accountability, professionalism, and downright GRIT.
It is with pleasure that I wholeheartedly recommend Billie and her company, A Cut Above Professional Services, for any on-call staffing that arises within her scope of practice. I know her work ethic and I know her personally. If she says she can do it, it's getting done!
Tina Fleck, RN, MBA
A Cut Above Professional Services is exactly that. The services they have provided to Nursing Care Services is beyond our expectations. They're attentive, thorough and truly professional by any standard. Not only do they help manage the influx of calls and the many issues that arise in our industry, they also give us a sense of peace knowing that we are in more than capable hands when our office closes for the day. I could not recommend using A Cut Above Professional Services more, as they would be an asset to any client they provide services to.
~Travis Boerner
Office Manager of NCS
MEDICAL STAFFING COMPANY SERVICING
THE ELDERLY, HOSPICE & INTELLECTUALLY DISABLED
Compassion, Dignity, Integrity and Respect
Thank you......The Staffing Office
Established 1992
Nursing Care Services
2031 N. Broad St.
Lansdale, PA 19446
215-631-3100
Where Purpose Meets Passion
February 11, 2026
To Whom It May Concern,
I am pleased to provide this letter of reference for A Cut Above Professional Services and Billie Hawkins, who has been providing after-hours coverage for UTMB Correctional Managed Care (CMC) since December 6, 2024. In this capacity, Billie has consistently demonstrated professionalism, reliability, and a strong commitment to supporting our statewide operations.
Before Billie began providing services directly to UTMB‑CMC, I worked with her in her role as the on-call staffing coordinator for one of our contracted agency vendors. During that time, she did an exceptional job managing her staff’s attendance, promptly communicating cancellations, and holding employees accountable to our expectations. Her attention to detail, accountability practices, and proactive communication greatly contributed to maintaining adequate staffing levels and minimizing operational disruptions. This experience gave me full confidence in her abilities long before she joined our after-hours coverage team.
In her current position, Billie provides comprehensive after-hours support for all 83 correctional units across Texas, a responsibility that requires exceptional communication, multitasking, and problem-solving skills. She manages complex staffing schedules, collaborates effectively with Unit Leadership, Nurse Managers, Assistant Nurse Managers, account managers, and contracted vendors, and responds promptly to high-priority operational needs. Billie performs these duties with accuracy, efficiency, and a consistently positive and professional demeanor.
Her ability to navigate challenges, coordinate staffing in time-sensitive situations, and ensure continuity of operations after hours has made her an invaluable extension of our staffing program. Billie’s professionalism reflects the high standards upheld by A Cut Above Professional Services, and her work directly supports the stability of healthcare operations across UTMB‑CMC facilities.
I confidently recommend A Cut Above Professional Services and Billie Hawkins for any healthcare staffing support needs. Their dedication, reliability, and consistent performance have been exceptional.
If you require additional information, please feel free to contact me.
Sincerely,
Jenny Melton
Program Manager, Agency Staffing
UTMB – Correctional Managed Care